Order Status Update Notifications via WhatsApp

What It Does

Keeps your customers informed at every step of their order journey — from confirmation to delivery — via WhatsApp messages. No more "Where is my order?" tickets flooding your inbox.

How It Works

1. Trigger: Order status changes in your Shopify / WooCommerce / custom backend
2. Step 1: The automation detects the new status (confirmed, shipped, out for delivery, delivered)
3. Step 2: A pre-written WhatsApp template message is sent to the customer:
   • Order Confirmed: "Thanks for your order! Here's your order summary…"
   • Shipped: "Great news! Your order has been shipped. Track it here: [link]"
   • Delivered: "Your order has been delivered! We'd love your feedback."
4. Step 3: All messages are logged in a Google Sheet for your records

Why It Matters

WhatsApp messages have a 98% open rate compared to 20% for email. Proactive updates reduce support tickets by up to 40% and make customers feel taken care of. Happy customers = repeat customers.

Who Is This For?

• E-commerce store owners on Shopify, WooCommerce, or custom platforms
• D2C brands that want a premium customer experience
• Anyone getting too many "Where is my order?" messages