AGENT"Good morning, calling from Bajrangbali Roadways. Your consignment pickup is scheduled today between 2 and 4 PM. Will someone be available?"
CALLER"Can you make it after 4?"
AGENT"Done, rescheduled to 4:30 PM. The driver has been notified and you'll get a confirmation on WhatsApp now."
Rescheduled in one call: driver updated, WhatsApp confirmation sent, dashboard logged.